Shipping & Return Policy

Shipping

 

 

Free Shipping on Orders $75+*

*Free shipping is only valid in the contiguous U.S. and does not apply to expedited shipping, air shipments or orders shipped to Alaska or Hawaii. Offer is redeemable only at trappfragrances.com and does not apply to wholesale orders. Not valid on previous or future purchases or gift certificates. Product subtotal must equal $75 or more after discounts have been applied. Shipping discount will be automatically applied to your qualifying order at checkout. 

 

Standard Shipping

A residential or business address is required for delivery. Orders typically ship within 1-3 business days from our facility in Wellsville, NY. Shipping speed depends on the the rate you choose at checkout. Please see the map below for average UPS Ground speeds. 

Northern Lights Shipping Map

Track Your Order

If you have received an email notification confirming your order has shipped, you can log in to your Trapp Fragrances account and view my orders or follow the link in your shipping confirmation email.

 

Trapp Fragrances Holiday Closures

The Trapp Fragrances office and shipping department will be closed on the following dates in observance of the holiday. Orders or inquiries submitted on the dates below will be processed the next open business day.

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, December 24-Jan 2. 

Return Policy

At Trapp Fragrances, returns are easy! All Trapp Fragrances products carry a 100% money back guarantee. If for any reason, you are not satisfied with your purchase, please complete the return form below. It's that simple!

Before completing the form below, please note the following: 

  • Returns are only accepted within 30 days of shipment. 
  • For candle purchases, returns are accepted for products that are unburned and unused. Burned candles are not eligible for return or refund. 
  • Trapp Fragrances does not accept returns for merchandise purchased through retail locations. If you purchased your Trapp Fragrances product from an authorized retailer, contact that retailer for details of their return policy.

Once submitted, a Consumer Relations Specialist will email you with more information within 3 business days. 

If you have any questions, please feel free to contact us at 800.254.4481 or drop us a line at support@help.trappfragrances.com.