FAQs

Candle Information

What types of wax do you use in your candles?

Our candles are crafted with a proprietary wax blend that is specially formulated to showcase fragrance at its fullest expression. This custom blend allows each note to unfold with clarity, delivering an exceptional fragrance throw while producing an even, clean, and radiant burn from first light to last.


Are your fragrances natural or synthetic?

Our candles include a blend of natural essential oils and synthetic ingredients to ensure a clean burn and superior fragrance throw. We use natural ingredients whenever feasible and available.

 

Do your wicks contain lead?

No, we do not use any wicks containing lead.

 

Online Ordering

What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express, Paypal, Amazon Pay, and Apple Pay.


When will my credit card be charged?

Your credit card will be charged at the time your order is placed.

 

Will I be charged tax?

Since Trapp Fragrances operates in New York state all orders shipped within New York are subject to 8.75% sales tax.

 

Can I change my order?

If you need to make a change to your order please contact us at 800.670.4212 and we will try to assist you. 

 

Do you have any accessibility tools available that can help me navigate your website?

Yes, you can find more information about our accessibility tools by visiting https://trappfragrances.com/pages/accessibility



Shipping

How do you calculate your shipping rates?

Shipping charges are imported directly from UPS and are based on the weight and size of your order, and the ship-to address. For more information, please visit our shipping page.

 

When will my order ship?

Typically orders ship from our warehouse within 1-3 business days.

 

How long will it take to receive my order?

Shipping speed is based on the rate that you choose at checkout and your location.

 

How can I track my order?

When your order ships you will receive a shipping confirmation email that contains your tracking number. Alternatively you can see your orders progress by logging into your account.

 

Do you ship to my country?

Unfortunately, at this time Trapp Fragrances only ships to the continental US and Alaska & Hawaii.

 

Does Trapp Fragrances have a return policy?

Yes! Trapp Fragrances stands behind its products with a 100% money-back guarantee. If you are not satisfied with your purchase for any reason, you may return eligible items within 30 days of shipment.

Please note:

  • Candle returns are accepted only for products that are unburned and unused.
  • Products purchased through a retail store or authorized retailer must be returned to that retailer and are subject to their return policy.
  • Once a return request is submitted, a Consumer Relations Specialist will contact you within 3 business days with next steps.

For complete details or to submit a return request, please visit our Returns Policy

If you need assistance, contact us at 800.254.4481 or support@help.trappfragrances.com.



Wholesale

How can I become a retailer of Trapp Fragrances candles?

If you are interested in carrying Trapp Fragrances, we invite you to connect with us directly or apply for a wholesale account. 

Inquiries 

1-800-836-8797

Sales@northernlightscandles.com

New Retailers

Apply for a wholesale account and place your first order via Faire.

Get started on Faire