Frequently Asked Questions 20200805

Candle Care Tips

Reed Diffuser Care

Trapp Wax Melt Tips

At Trapp, it's all about the fragrance. Trapp is set apart by its unmatched fragrance quantity and its mission to use only the highest quality fragrances. That's why we guarantee every product will fill a room with fragrance within minutes. Questions about our guarantee? Contact us here.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Then click the "Checkout" button. At the bottom of the subtotal, you'll see a box where you may enter your coupon code.

As our warehouse is located in Missouri, any and all orders that are shipping to a Missouri address will be charged sales tax.

In stock items are estimated to ship within 1-2 business days from the order date.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Click the "My Account" link at the top right hand side of our site to print invoices.

* Needing further assistance placing an order, contact us at 1-800-871-0220. We’re happy to help!

Click the "My Account" link at the top right hand side of our site to track your order.

Click the "My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You can contact us here.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Click the "My Account " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

We are happy to accept returns/exchanges of unopened, unused products within 7 days of delivery and authorized by Customer Service. No returns will be accepted without prior authorization from Customer Service. Customers are responsible for shipping costs on any returns or exchanges.

If for any reason you are unsatisfied with your order- Please contact Customer Service.

If your package arrives damaged or you received incorrect product within 7 days of shipment.

We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.

Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.

Credits can take up to 7-10 business days from the time we receive your item(s).

1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Enter your password.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Not seeing your question answered here? Head on over to our contact us page, we'd love to hear from you!

To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.

To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.

There could still be some remaining inventory of your favorite fragrances! If you haven’t yet, check the product pages for any availability.

If you are not finding any remaining inventory we encourage you to join our Fragrance Fan Club, members will receive updates on new items, promotions and will be notified as soon as a scent is brought out of retirement!

In the meantime, check out the fragrance notes of current products to find one that best meets your needs.

Trapp candles are known for having a bottle of perfume in every candle. 100% soy/vegetable wax will not hold the amount of fragrance used in a Trapp Fragrances candle. Our candles and melts are a blend of soy wax and fully-refined, food-grade paraffin wax.

Trapp Fragrances works with only global fragrance houses who are experts in safely designing fragrances for in-home use. Our fragrances are designed to have a blend of natural ingredients, essential oils and man-made ingredients to optimize product performance.

All Trapp home fragrance mists contain these ingredients:
water, surfactant, alcohol, and perfume oil.

Trapp home fragrance mists may be used anywhere you need fragrance, but should be sprayed into the air. Avoid spraying directly onto surfaces, fabrics, body or near eyes.

The Trapp melt warmer was designed to provide optimal performance for the size and shape of Trapp Wax Melts, however, the warmer is compatible with all wax melts regardless of brand.

The Trapp melt warmer was specifically designed with the intended use of melting wax. We do not recommend the use of essential oils with this product.

Our original silicone warmer dish is not sold separately at this time, however our Divided Dish is available for purchase separately..

 Silicone is a slightly porous material which can allow a small amount of wax to flake on the underside of the dish. This will not affect the performance of the melter and can be wiped away with soft, dry cloth when wax and unit are cool.

 The power cord is 3.5 feet long.

Join our Fragrance Fan Club! Members will receive updates on new items, promotions, and might even be the lucky winner of FREE Trapp Fragrances products. Join here!

You can contact us at sales@trappfragrances.com, or by calling 1-800-670-4212 to speak to a Trapp sales team member. You may also complete this form to have us reach out to you!

Visit out Contact Us Page! We will respond to any inquiries within 2-3 business days. We look forward to hearing from you!