Frequently Asked Questions 20200805


At Trapp, it's all about the fragrance. Trapp is set apart by its unmatched fragrance quantity and its mission to use only the highest quality fragrances. That's why we guarantee every product will fill a room with fragrance within minutes. Questions about our guarantee? Contact us here.

Online Order Support

Placing an online order

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Then click the "Checkout" button. At the bottom of the subtotal, you'll see a box where you may enter your coupon code.

Do I have to pay sales tax?

As our warehouse is located in Missouri, any and all orders that are shipping to a Missouri address will be charged sales tax.

When will my order ship?

In stock items are estimated to ship within 1-2 business days from the order date.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.
* Needing further assistance placing an order, contact us at 1-800-871-0220. We’re happy to help!

Order Status

How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

My order never arrived. Or is missing an item.

Click the "My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You can contact us here.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

I have a question on my charges.

Click the "My Account " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


What is your return policy?

We are happy to accept returns/exchanges of unopened, unused products within 7 days of delivery and authorized by Customer Service. No returns will be accepted without prior authorization from Customer Service. Customers are responsible for shipping costs on any returns or exchanges.

How do I return my product?

If for any reason you are unsatisfied with your order- Please contact Customer Service.

If your package arrives damaged or you received incorrect product within 7 days of shipment.

We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.

Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.

When will my credit appear on my account?

Credits can take up to 7-10 business days from the time we receive your item(s).

My Account

How do I create an account?

1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
Enter your password.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Privacy Policy & Security

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Additional Support

Not seeing your question answered here? Head on over to our contact us page, we'd love to hear from you!

Where to Buy

Where to Buy

To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.

Retired Fragrance

Where can I buy Trapp products?

To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.

Where can I buy retired Trapp products?

There could still be some remaining inventory of your favorite fragrances! If you haven’t yet, check the product pages for any availability.

If you are not finding any remaining inventory we encourage you to join our Fragrance Fan Club, members will receive updates on new items, promotions and will be notified as soon as a scent is brought out of retirement!

In the meantime, check out the fragrance notes of current products to find one that best meets your needs.

Technical & Safety

Candles & Melts

Are Trapp candles and melts soy or paraffin wax?

Trapp candles are known for having a bottle of perfume in every candle. 100% soy/vegetable wax will not hold the amount of fragrance used in a Trapp Fragrances candle. Our candles and melts are a blend of soy wax and fully-refined, food-grade paraffin wax.

Are your fragrances essential [natural] oils or man-made?

Trapp Fragrances works with only global fragrance houses who are experts in safely designing fragrances for in-home use. Our fragrances are designed to have a blend of natural ingredients, essential oils and man-made ingredients to optimize product performance.

Flameless Fragrance & Warmer

What ingredients are in a Trapp home fragrance mist?

All Trapp home fragrance mists contain these ingredients:
water, surfactant, alcohol, and perfume oil.

What surfaces may I treat with the home fragrance mist?

Trapp home fragrance mists may be used anywhere you need fragrance, but should be sprayed into the air. Avoid spraying directly onto surfaces, fabrics, body or near eyes.

Can I use any wax melts in my Trapp melt warmer?

The Trapp melt warmer was designed to provide optimal performance for the size and shape of Trapp Wax Melts, however, the warmer is compatible with all wax melts regardless of brand.

Can I use essential oils in my Trapp melt warmer?

The Trapp melt warmer was specifically designed with the intended use of melting wax. We do not recommend the use of essential oils with this product.

Can I purchase the silicone dish separately?

Our original silicone warmer dish is not sold separately at this time, however our Divided Dish is available for purchase separately..

Experiencing flaking wax on your silicone dish?

 Silicone is a slightly porous material which can allow a small amount of wax to flake on the underside of the dish. This will not affect the performance of the melter and can be wiped away with soft, dry cloth when wax and unit are cool.

How long is the power cord?

 The power cord is 3.5 feet long.

Other Questions

Other Questions

How do I get coupons or learn about promotions?

Join our Fragrance Fan Club! Members will receive updates on new items, promotions, and might even be the lucky winner of FREE Trapp Fragrances products. Join here!

How do I become a Trapp retailer?

You can contact us at, or by calling 1-800-670-4212 to speak to a Trapp sales team member. You may also complete this form to have us reach out to you!

How can I reach you if I have a question not answered here?

Visit out Contact Us Page! We will respond to any inquiries within 2-3 business days. We look forward to hearing from you!