Frequently Asked Questions 20200805
Online Order Support
Placing an online order
How much is my shipping?
How do I use a coupon?
Do I have to pay sales tax?
When will my order ship?
When will my credit card be charged?
I need a copy of my receipt/invoice.
How do I track my order?
My order never arrived. Or is missing an item.
I received the wrong product.
When will my backorder arrive?
I have a question on my charges.
What is your return policy?
How do I return my product?
If for any reason you are unsatisfied with your order- Please contact Customer Service.
If your package arrives damaged or you received incorrect product within 7 days of shipment.
We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.
Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.
When will my credit appear on my account?
Credits can take up to 7-10 business days from the time we receive your item(s).
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Enter your password.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Not seeing your question answered here? Head on over to our contact us page, we'd love to hear from you!
Where to Buy
Where to Buy
To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.
Where can I buy Trapp products?
Where can I buy retired Trapp products?
There could still be some remaining inventory of your favorite fragrances! If you haven’t yet, check the product pages for any availability.
If you are not finding any remaining inventory we encourage you to join our Fragrance Fan Club, members will receive updates on new items, promotions and will be notified as soon as a scent is brought out of retirement!
In the meantime, check out the fragrance notes of current products to find one that best meets your needs.
Technical & Safety
Candles & Melts
Are Trapp candles and melts soy or paraffin wax?
Are your fragrances essential [natural] oils or man-made?
Flameless Fragrance & Warmer
What ingredients are in a Trapp home fragrance mist?
water, surfactant, alcohol, and perfume oil.
What surfaces may I treat with the home fragrance mist?
Can I use any wax melts in my Trapp melt warmer?
The Trapp melt warmer was designed to provide optimal performance for the size and shape of Trapp Wax Melts, however, the warmer is compatible with all wax melts regardless of brand.
Can I use essential oils in my Trapp melt warmer?
The Trapp melt warmer was specifically designed with the intended use of melting wax. We do not recommend the use of essential oils with this product.
Can I purchase the silicone dish separately?
Our original silicone warmer dish is not sold separately at this time, however our Divided Dish is available for purchase separately..
Experiencing flaking wax on your silicone dish?
Silicone is a slightly porous material which can allow a small amount of wax to flake on the underside of the dish. This will not affect the performance of the melter and can be wiped away with soft, dry cloth when wax and unit are cool.
How long is the power cord?
The power cord is 3.5 feet long.