Where to Buy
Where can I buy Trapp products?
Where can I buy retired Trapp products?
There could still be some remaining inventory of your favorite fragrances! If you haven’t yet, check the product pages for any availability.
If you are not finding any remaining inventory we encourage you to join our Fragrance Fan Club, members will receive updates on new items, promotions and will be notified as soon as a scent is brought out of retirement!
In the meantime, check out the fragrance notes of current products to find one that best meets your needs.
Technical and Safety
Are Trapp candles and melts soy or paraffin wax?
Are your fragrances essential [natural] oils or man-made?
Where are Trapp products made?
What ingredients are in a Trapp home fragrance mist?
water, surfactant, alcohol, and perfume oil.
What surfaces may I treat with the home fragrance mist?
How do I get coupons or learn about promotions?
How do I become a Trapp retailer?
How can I reach you if I have a question not answered here?
Online Order Support
Placing an online order
How much is my shipping?
How do I use a coupon?
Do I have to pay sales tax?
When will my order ship?
When will my credit card be charged?
I need a copy of my receipt/invoice.
How do I track my order?
My order never arrived. Or is missing an item.
I received the wrong product.
When will my backorder arrive?
I have a question on my charges.
What is your return policy?
How do I return my product?
If for any reason you are unsatisfied with your order- Please contact Customer Service.
If your package arrives damaged or you received incorrect product within 7 days of shipment.
We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.
Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.
When will my credit appear on my account?
Credits can take up to 7-10 business days from the time we receive your item(s).
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Enter your password.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Not seeing your question answered here? Head on over to our contact us page, we'd love to hear from you!