Help Center

Trapp Fragrances are found at independently owned boutique stores, spas, florists, etc. To find a store near you, go to our store locator. Or visit our online store and have Trapp sent directly to your home.

We encourage you to check out the fragrance notes of current product to find one that best meets your needs.

You can also join our Fragrance Fan Club. Members will receive updates on new items, promotions, and would be notified if a scent is brought out of retirement! Join the Fragrance Fan Club here.

We do not offer a sample program. The best way to experience our portfolio is to visit a store near you that carries Trapp Fragrances. We have a convenient online store locator to find a retailer near you.

Approximate burn times are:
8.75 oz. poured candles = 70 hr. burn time
7 oz. poured candles = 50 hr. burn time
3.75 oz. poured candles = 30 hr. burn time
2 oz. votive candles = 15-20 hr. burn time

Votive candles should always be burned in a snug-fitting votive holder, because they liquify when used. Be sure to burn within sight and follow other labeled instructions. Votives perform best when burned for 1-2 hours at a time.

Our larger Trapp candles, should be burned 1 hour for each inch in diameter. A poured candle, 3" in diameter, will perform best if burned 3 hours at a time. All Trapp Fragrances poured candles will perform best if burned in 3-4 hour lengths of time and no longer than 4 hours for each burn cycle.

Please see our candle care tips sheet found here.

Our metal-free wicks are made of cotton with a paper core.

Trapp candles are crafted to have the same amount of fragrance throughout the entire body of the candle.

It is not unusual for some people to find their favorite fragrance seems to lose some strength. “Nose blindness” or “odor fatigue” is a true phenomenon. Odor fatigue might be observed if you are continually exposed to a scent over a long period of time. You might try moving your favorite scented products from room to room, or rotating several of your favorite fragrances.

To reduce any sooting be sure to trim the wick to ¼ inch before each burn, burn in draft-free areas, and burn the candle for the recommended burn time. Very little soot will be observed after the flame stabilizes (this may take 10 minutes or so).

It is important that the diffuser liquid not stay in contact with any surfaces except the glassware container. If any liquid is spilled, clean and rinse the area immediately.

Carefully cut the protective seal and remove the cork from the vessel. Remove the twist tie from one bundle of reeds and place the reeds into the diffuser solution. Place your Trapp diffuser on a stable surface, away from children and pets, so that it isn't spilled. Flip the reeds every 6-7 days.

After 4-5 weeks, or when you notice the liquid level hasn't changed in awhile, replace the first set of reeds with the second set.

For the diffuser refill, open bottle and carefully pour contents into a safe glass container. Then follow the directions above.

The Trapp Fragrances reed diffuser solution is formulated for use as directed, with reeds, in the container provided. We do not recommend using the diffuser solution in an electric diffuser.

Yes! You can view our refill portfolio here. If a Trapp retailer near you doesn't have the refill you need in stock, they might be willing to order it for you. Or visit our online store.

If properly maintained, your Trapp Fragrances reed diffuser will fill your room with fragrance for about 45 days.

All Trapp home fragrance mists contain these ingredients: water, surfactant, alcohol, and perfume oil.

Trapp home fragrance mists may be used anywhere you need fragrance, but should be sprayed into the air. Avoid spraying directly onto surfaces, fabrics, body or near eyes.

Each package will provide approximately 30 hours of fragrance.

Trapp wax melts are made to work well in all types of melters.

Please click here to see how to use this product.

Our candles and melts are a blend of soy wax and fully-refined, food-grade paraffin wax.

Trapp candles are known for having a bottle of perfume in every candle. 100% soy/vegetable wax will not hold the amount of fragrance used in a Trapp Fragrances candle.

All Trapp fragrances are designed to have a blend of natural ingredients, essential oils and man-made ingredients to optimize product performance.

Trapp Fragrances works with only global fragrance houses who are experts in safely designing fragrances for in-home use.

Trapp candles are 100% safe to enjoy. It is important to burn all candles within sight, in a well-ventilated space, on a fireproof surface. It is possible some individuals might be sensitive to certain fragrances - if you have a specific concern please contact us.

Avoid freezing or extreme heat. Store in a cool, dry place.

All Trapp Fragrances products are made in the United States.

Please reach out to our Ecommerce Specialist at: customerservice@trappfragrances.com

We encourage you to join our Fragrance Fan Club! Members will receive updates on new items, promotions, and might even be the lucky winner of FREE Trapp Fragrances products. Join here!

Please complete this form and a Trapp sales team member will reach out. You may also contact us at sales@trappfragrances.com. Or call 1-800-670-4212

We’re happy to help! We promptly respond to written inquiries, usually within 2 business days. Please visit our Contact Us Page.

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Enter your password.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account/Sign in" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please contact customer service for returns.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If for any reason you are unsatisfied with your order, please contact Customer Service within 7 days. We are happy to accept returns/exchanges of unopened, unused products within 7 days of delivery and authorized by Customer Service. Please allow 5 – 10 business days after receipt of product to process a refund or ship an exchange. No returns will be accepted without prior authorization from Customer Service. Customers are responsible for shipping costs on any returns or exchanges not due to damages in shipping or incorrect product.

Please contact Customer Service if your package arrives damaged or you received incorrect product within 7 days of shipment.

We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.

Our team is available Monday through Friday 8:00 am – 4:30 pm, CST.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in Missouri since that is the location of our warehouse.

Click the "My Account / Sign in" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account / Sign in" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Then click the "Checkout" button. At the bottom of the subtotal, you'll see a box where you may enter your coupon code.

Please click here for our company contact information.